Terms and Conditions

Effective Date: October 1, 2025 Last Updated: October 1, 2025

1. Agreement to Terms

By accessing or using Deena (“Service”), whether through our web application, mobile applications, or any other platform, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, please do not use our Service.

These Terms constitute a legally binding agreement between you and Knotra LLC (“Company,” “we,” “us,” or “our”) governing your use of Deena, a household management application that helps users manage tasks, schedules, goals, finances, and household information.

2. Eligibility

To use Deena, you must:

  • Be at least 13 years of age
  • Be at least 18 years of age or have parental consent to enter into binding agreements
  • Have the legal capacity to enter into these Terms
  • Not be prohibited from using the Service under applicable laws
  • Reside in the United States (our Service is currently only available in the US)

By using Deena, you represent and warrant that you meet all eligibility requirements.

3. Account Registration

Creating an Account

To use Deena, you must create an account by providing:

  • A valid email address
  • A secure password
  • Other required registration information

You may also register using supported social authentication providers. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Account Security

You agree to:

  • Provide accurate, current, and complete registration information
  • Maintain and promptly update your account information
  • Immediately notify us of any unauthorized use of your account
  • Accept responsibility for all activities under your account
  • Not share your account credentials with others
  • Not create accounts for others without their permission

Multiple Households

You may create or join multiple households within Deena. Each household operates as a separate space with its own members, data, and permissions.

4. Subscription and Payment

Subscription Service

Deena is a subscription-based service. By subscribing, you agree to pay the applicable subscription fees for your chosen plan.

Billing

  • Subscriptions are billed in advance on a recurring basis (monthly or annually)
  • Payment is processed through our third-party payment processor, Stripe
  • You authorize us to charge your payment method for all fees and charges
  • Subscription fees are non-refundable except as required by law

Price Changes

We may change subscription prices with 30 days’ notice. Continued use after price changes take effect constitutes acceptance of the new prices.

Free Trials

If we offer a free trial:

  • You may need to provide payment information to start the trial
  • You won’t be charged until the trial period ends
  • You can cancel anytime during the trial without charge
  • If you don’t cancel, your subscription begins automatically

Cancellation

  • You can cancel your subscription at any time through your account settings
  • Cancellation takes effect at the end of the current billing period
  • You retain access to the Service until the end of your paid period
  • No refunds are provided for partial billing periods

5. Use of Service

Permitted Use

You may use Deena to:

  • Manage your household tasks, schedules, and goals
  • Track finances and connect financial accounts via Plaid
  • Store and share household documents and information
  • Collaborate with other household members
  • Access the Service from multiple devices

Prohibited Use

You agree NOT to:

  • Use the Service for any illegal or unauthorized purpose
  • Violate any laws in your jurisdiction
  • Transmit any malicious code, viruses, or harmful content
  • Attempt to gain unauthorized access to any part of the Service
  • Interfere with or disrupt the Service or servers
  • Collect or harvest information about other users
  • Use the Service to harass, abuse, or harm others
  • Impersonate any person or entity
  • Sell, transfer, or share your account with others
  • Use the Service for commercial purposes without our permission
  • Reverse engineer or attempt to extract the source code
  • Use automated systems or bots to access the Service
  • Circumvent any security features or access restrictions

6. Content and Data

Your Content

You retain ownership of all content you create, upload, or input into Deena (“User Content”), including:

  • Tasks, schedules, and goals
  • Documents and files
  • Notes and comments
  • Financial data and information

License to Us

By using Deena, you grant us a limited, non-exclusive, royalty-free license to:

  • Store, process, and display your User Content to provide the Service
  • Create backups for disaster recovery
  • Share content within your household according to permissions
  • Improve and develop our Service (using only aggregated, anonymized data)

Content Restrictions

You are responsible for your User Content and must ensure it:

  • Does not violate any laws or regulations
  • Does not infringe on any third-party rights
  • Does not contain harmful or malicious content
  • Is appropriate for sharing within your household

Financial Data

By connecting financial accounts through Plaid:

  • You authorize us to access the financial information you specify
  • You understand that financial data is retrieved from third-party institutions
  • You acknowledge that we are not responsible for the accuracy of third-party data
  • You can disconnect financial accounts at any time

7. Privacy and Data Protection

Your use of Deena is subject to our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you agree to our collection, use, and sharing of information as described in the Privacy Policy.

Data Security

While we implement security measures to protect your data:

  • We encrypt uploaded documents and sensitive information
  • We use secure connections for data transmission
  • We cannot guarantee absolute security
  • You use the Service at your own risk

Data Deletion

  • You can delete your account at any time
  • Upon deletion, your data is deleted according to our Privacy Policy
  • Some data may remain in encrypted backups for a limited time

8. Intellectual Property

Our Property

Deena and its original content, features, and functionality are owned by Knotra LLC and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Trademarks

Our trademarks and trade dress may not be used without our prior written permission.

Feedback

If you provide feedback, suggestions, or ideas about Deena, we may use this information without obligation to you.

9. Third-Party Services

Deena integrates with third-party services including:

  • Firebase Auth for authentication
  • Plaid for financial data access
  • Stripe for payment processing

These services have their own terms and privacy policies. Your use of these services through Deena is subject to their respective terms.

Financial Services Disclaimer

  • We are not a financial institution or financial advisor
  • Financial data and tools are for informational purposes only
  • We do not provide financial, investment, tax, or legal advice
  • Consult qualified professionals for financial decisions

10. Disclaimers and Limitations of Liability

Service Provided “As Is”

DEENA IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

No Warranty

WE DO NOT WARRANT THAT:

  • THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE
  • DEFECTS WILL BE CORRECTED
  • THE SERVICE IS FREE OF VIRUSES OR HARMFUL COMPONENTS
  • THE RESULTS OF USING THE SERVICE WILL MEET YOUR REQUIREMENTS

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KNOTRA LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING FROM:

  • YOUR USE OR INABILITY TO USE THE SERVICE
  • UNAUTHORIZED ACCESS TO YOUR DATA
  • ERRORS OR INACCURACIES IN THE SERVICE
  • CONTENT PROVIDED BY OTHER USERS
  • ANY OTHER MATTER RELATED TO THE SERVICE

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Jurisdictional Limitations

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF WARRANTIES OR LIMITATION OF LIABILITY, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

11. Indemnification

You agree to indemnify, defend, and hold harmless Knotra LLC, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Your User Content
  • Your violation of any applicable laws

12. Termination

Termination by You

You may terminate your account at any time through account settings or by contacting support@deena.one.

Termination by Us

We may terminate or suspend your account immediately, without prior notice, if:

  • You breach these Terms
  • We believe termination is necessary to protect other users or the Service
  • Required by law
  • You engage in fraudulent or illegal activity
  • Your account remains inactive for an extended period

Effect of Termination

Upon termination:

  • Your right to use the Service ceases immediately
  • Your data is deleted according to our Privacy Policy
  • Provisions that should survive termination will remain in effect
  • No refunds will be provided for unused subscription periods

13. Dispute Resolution

Informal Resolution

Before filing a formal dispute, you agree to try to resolve any disputes informally by contacting us at support@deena.one.

Governing Law

These Terms are governed by the laws of California, United States, without regard to its conflict of law provisions.

Arbitration

Any disputes not resolved informally shall be resolved through binding arbitration in accordance with the American Arbitration Association’s rules. Arbitration will be conducted in Walnut Creek, California.

Class Action Waiver

YOU AGREE THAT DISPUTES WILL BE RESOLVED INDIVIDUALLY AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

Small Claims Court

Notwithstanding the above, either party may bring an individual action in small claims court.

14. General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Knotra LLC regarding Deena.

Modifications to Terms

We may modify these Terms at any time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance.

Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Assignment

You may not assign or transfer these Terms or your rights under them. We may assign our rights to any of our affiliates or successors.

Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control.

Notices

Notices to you may be made via email, through the Service, or by other reasonable means. Notices to us should be sent to support@deena.one.

Survival

Provisions relating to intellectual property, indemnification, disclaimers, limitations of liability, and dispute resolution shall survive termination of these Terms.

15. Contact Information

For questions about these Terms and Conditions, please contact us:

By using Deena, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

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